World Trade· August 17, 2026 at 06:00 a.m.
British Gas Overpays Customer over £38,000 in Solar Panel Energy Export Error
Key takeaways
- British Gas overpaid a customer by more than £38,000
- The error occurred in the calculation of energy exported through solar panels
A UK resident received an unexpected payment of over £38,000 from British Gas due to a mistake in the calculation of energy exported through their solar panels. The customer submitted a claim for £300 based on their meter reading but was informed they were owed £38,611.59 instead.
